Vienna, VA

Technical Writer

Job Specs

Code:
4732252002
Department:
Cyber Defense
Date:
20-05-13
Offices:

Job Description: 

XOR Security is currently seeking a talented Cyber Operations Technical Writer/Knowledge Manager to support a Cyber Security Operation Center for a large commercial financial institution.  The candidate will manage all templates and documents from draft to implementation, and manage related project tasks.  This position requires flexibility to shift under changing demands, process improvement focus, problem solving skills, the ability to
multi-task and prioritize, and successfully work independently and as part of a team.

Responsibilities:

  • Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices.
  • Develop requirements on the Atlassian platform, to include creating custom pages, workflows, permissions schemes, notification schemes, screen schemes, and custom fields.
  • Assist with training, user management, and help-desk related functions for the platform capabilities.
  • Work with staff to collect and organization information required for preparation, drafting, editing, and optimization of standard operating procedures, incident reports, cyber intelligence reports, workflow diagrams, presentations, and other documentation.
  • Review and optimize existing templates.
  • Observe staff and draft standard operating procedures related to the operation.
  • Facilitate the staff and workers to share knowledge and review any knowledge management submissions from staff for accuracy and grammar.
  • Analysis of social networks and facilitating the formation of communities of practice within the organization.
  • Organize existing knowledge management tool (Confluence) to ensure usability by multiple cyber teams.
  • Translate technical information into clear, readable documents to be used by technical and non-technical personnel.
  • Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools.
  • Conduct statistical analysis with the assistance of ticketing system to determine common escalated issue types.
  • Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits.

Required Skills:

  • Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices.
  • Develop requirements on the Atlassian platform, to include creating custom pages, workflows, permissions schemes, notification schemes, screen schemes, and custom fields.
  • Assist with training, user management, and help-desk related functions for the platform capabilities.
  • Work with staff to collect and organization information required for preparation, drafting, editing, and optimization of standard operating procedures, incident reports, cyber intelligence reports, workflow diagrams, presentations, and other documentation.
  • Review and optimize existing templates.
  • Observe staff and draft standard operating procedures related to the operation.
  • Facilitate the staff and workers to share knowledge and review any knowledge management submissions from staff for accuracy and grammar.
  • Analysis of social networks and facilitating the formation of communities of practice within the organization.
  • Organize existing knowledge management tool (Confluence) to ensure usability by multiple cyber teams.
  • Translate technical information into clear, readable documents to be used by technical and non-technical personnel.
  • Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools.
  • Conduct statistical analysis with the assistance of ticketing system to determine common escalated issue types.
  • Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits.

Desired Qualifications:

  • Experience in creating and managing knowledge articles in Confluence.
  • Experience supporting a Security Operations Center or other operationally focused technical writing.
  • Cyber security experience with demonstrable understanding of incident response and
    security event management.

Closing Statement:

XOR Security offers a very competitive benefits package including health insurance coverage from the first day of employment, 401k with a vested company match, vacation and supplemental insurance benefits.

XOR Security is an Equal Opportunity Employer (EOE). M/F/D/V.

Citizenship Clearance Requirement
Applicants selected may be subject to a government security investigation and must meet eligibility requirements - US CITIZENSHIP REQUIRED